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We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:

1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
 
  • Context Help. Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP.

     
  • Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.

     
  • Help Center. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help Center with new entries.

     
  • Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.



2. BY PHONE. YOU CAN CONTACT US AT:

KH PHONE: 012-387-877

US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-786-216-0706
UK PHONE: +44-20-3051-8605
AU PHONE: +61-2-8003-5987

Please, prepare your account information in advance when calling us to request help.



IMPORTANT!!! If you are a client of XYNADOO.COM and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.