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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will appear. It offers exhaustive info about all the actions that you can perform on the page in question. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide collection of educational videos explaining how to use our hosting Control Panel. They're meant for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can quickly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you are looking for, examine our extensive Frequently Asked Questions section, which comprises questions asked by actual clients and offers real solutions. We regulary "revamp" our FAQ database with new Q&A's in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ section either, you can get in touch with our excellent team of customer support engineers available 24-7 and eager to assist you with any query. Each trouble ticket you send will be answered within 60 minutes (the average response time is about twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com